Operations Support Associate III
| Company | Integrated Specialty Coverages, LLC |
|---|---|
| Location | Carlsbad, CA, USA |
| Salary | $26.44 – $33.65 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School Diploma or general education degree (GED) required
- 3-5 years professional operations experience
- Ability to work under moderate supervision
- Demonstrated oral and written communication skills
- A customer service oriented mindset
- Strong track record in delivering the highest levels of customer care and leadership
- Ability to work onsite in our Carlsbad, CA office
Responsibilities
- Responds to Operational or Compliance related support requests (internal and external)
- Resolves mostly routine and some non-routine, more complex requests or problems and communicates solutions or requested information to the customer
- Operate as backup to the Customer Support I and Production Support I Roles
- Analyzes and make recommendations for business performance improvement
- Uses a customer relationship application or database to record activities and research product information
- Maintain company databases such as AMS360 and OnlineMGA
- Assist the operations director in daily management, troubleshooting, and process improvements for all departments
- Provide feedback on company policies and procedures
- Make recommendations for business performance improvement
- Support the operations director with the enforcement of company policies and standards
- Provide production level support to our platform business units
- Track and manage Production Level tasks for development support issues using tools such as Jira
- Assist in the creation and maintenance of departmental documentation of processes, procedures, and standards to ensure consistency in operations
Preferred Qualifications
- Experience with phone system management and call routing preferred