Customer Service Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent (Associate’s degree preferred)
- Minimum of 1 year of customer service or administrative support experience
- Strong verbal and written communication skills
- Proficient in Microsoft Office and customer management systems
- Ability to multitask and manage time effectively
- Excellent problem-solving skills and attention to detail
- Professional and courteous demeanor
Responsibilities
- Respond to customer inquiries via phone, email, and in-person promptly and professionally
- Resolve customer complaints and provide accurate information about products and services
- Maintain detailed records of customer interactions and transactions
- Assist in processing orders, forms, and applications
- Collaborate with internal departments to ensure efficient service delivery
- Follow company guidelines and procedures for handling customer issues
- Support the customer service team with additional administrative tasks as needed
Preferred Qualifications
- Associate’s degree preferred