Account Specialist II – Teller Recon Service
| Company | JP Morgan Chase |
|---|---|
| Location | Indianapolis, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- +2 years of experience in customer interaction or support, either via phone or in-person
- +2 years of proficiency in using multiple computer applications within a Windows-based environment
- Prior experience in retail industry. Retail banking experience a plus
- Strong passion for assisting people by solving problems and effectively presenting and explaining solutions
- Ability to thrive in a fast-paced environment
- Experience in data entry tasks
Responsibilities
- Operate in a call center environment dedicated to 100% phone-based customer interactions
- Exhibit outstanding communication, negotiation, and decision-making skills, ensuring continuous engagement with our customers
- Take full responsibility for each customer interaction, treating them with respect and responding empathetically
- Function effectively both independently and collaboratively within a team setting
- Comply with all relevant regulatory standards and departmental practices and procedures
- Employ problem-solving abilities to efficiently address customer inquiries and resolve issues
- Navigate multiple technologies while maintaining active engagement with our customers
Preferred Qualifications
-
No preferred qualifications provided.