Product Delivery Manager – Knowledge Management
| Company | JP Morgan Chase |
|---|---|
| Location | Wilmington, DE, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of experience or equivalent expertise in Product Management
- 3+ years of experience or equivalent expertise in Knowledge Management
- Advanced knowledge and proven ability to lead the product development life cycle, including discovery, ideation, strategic development, requirements definition, and value management
- Ability to thrive in a fast-paced, innovative, collaborative and cross-functional environment
- Demonstrated strategic thinking and problem-solving skills, with strong leadership experience in agile/scrum teams
- Excellent written and verbal communication skills: able to visualize and present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders
- Strong Analytical Skills to assimilate information and distill into executive presentations
- Minimum BS or equivalent level of education/experience required
Responsibilities
- Collaborate with Product Owner and senior product owners to develop, execute, and deliver on the Knowledge Management product strategy and roadmap, prioritize the backlog, and drive the product vision
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product’s key success metrics such as cost, feature and functionality, risk posture, and reliability
- Lead Agile product team(s) comprised of product analysts, data scientists, machine learning engineers, and data analytics members
- Lead the enhancement of product features and performance by actively researching, defining, and developing improvements, and measuring customer outcomes against objectives and key results
- Collaborate with user research and business/operations teams to analyze and improve customer experience, focusing on strategies to increase self-service, reduce service call volumes, and enhance employee productivity
- Continually drive products towards a meaningful balance between user needs business objectives and technical feasibility
- Facilitate & drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management
- Build relationships with multiple diverse stakeholders across JPMorganChase
Preferred Qualifications
- Advanced knowledge / familiarity with Knowledge Management systems, methodologies, and processes
- Experience working in or with customer service operations / contact centers
- Strong leadership skills and experience working in agile/scrum teams preferred