Director – Field Service Engineering – AI
| Company | Salesforce |
|---|---|
| Location | San Francisco, CA, USA, Bellevue, WA, USA |
| Salary | $211500 – $334600 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 12+ years of experience in software engineering with at least 5+ years in engineering leadership experience.
- Deep experience building large-scale enterprise applications, preferably in Field Service, or related domains (e.g., CRM, ERP).
- Foundational AI Knowledge: Exposure to modern AI/ML techniques, especially Large Language Models, RAG workflows, or agent-based systems.
- Track record of delivering AI-driven features from concept to production.
- Strong communication skills; ability to influence at all levels internally and externally.
- Bachelor’s degree or equivalent experience in Computer Science, Software Engineering, or a related technical field.
Responsibilities
- Define and own technical vision of AI-native Field Service apps, integrating LLMs, and enterprise data systems.
- Lead multiple engineering teams, ensuring high-quality, scalable delivery aligned with business goals. Ensure enterprise-grade security, availability, performance and scalability.
- Collaborate closely with Product, UX, and cross functional teams to drive innovation, rapid prototyping, and customer-centric solutioning.
- Champion reusability, modularity, and headless design principles to power multi-surface applications (web, mobile, chat, voice).
- Build, mentor, and grow high-performing teams; foster a culture of ownership, engineering excellence, and continuous improvement.
- Engage with strategic customers to co-create solutions, influence roadmaps, and ensure adoption of emerging capabilities.
Preferred Qualifications
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No preferred qualifications provided.