Front End Department Supervisor

Front End Department Supervisor

Requirements

• Team leadership skills
• Ability to provide performance coaching and feedback
• Experience in operational excellence and efficiency
• Knowledge of safety and security protocols
• Strong customer service skills

Responsibilities

• Assign team members to activities
• Participate in interviews and selection decisions
• Connect with the team daily to understand challenges
• Provide feedback and performance coaching
• Encourage team to share ideas for customer service
• Empower others to make decisions
• Recognize team accomplishments
• Foster associate growth and development
• Identify and address associate relations concerns
• Empower and coach team to follow processes
• Monitor team achievement of operational metrics
• Identify barriers to operational processes
• Respond to unexpected events
• Monitor store power equipment usage
• Maintain focus on safety and security
• Conduct daily safety reviews
• Recommend operational strategies for improvement
• Analyze operational activities for customer impact
• Seek performance feedback and pursue self-development
• Build collaborative relationships with partners
• Adapt to work challenges and organizational change
• Oversee front end and fulfillment activities
• Drive customer service at the front end
• Allocate appropriate headcount based on demand
• Research shortages or overages
• Monitor Customer Service desk activity
• Validate readiness of delivery orders
• Research and monitor short picks
• Cross-functionally train in other areas
• Direct calls to meet customer and associate needs
• Conduct walks of fulfillment area for safety
• Prepare and load merchandise for customers
• Validate items being carried in and out of the store
• Accountable for other duties as assigned
• Provide leadership as Manager-on-Duty

Preferred Qualifications

No preferred qualifications provided.