Communications Agent

Communications Agent

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum of 1 year of experience in a communications, customer service, or administrative role
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to work both independently and in a team-oriented environment
• Familiarity with basic office software and CRM tools is a plus
• Professional demeanor and problem-solving mindset

Responsibilities

• Manage inbound and outbound client communications via phone, email, and other approved platforms
• Draft, review, and send clear and professional responses to customer inquiries
• Maintain consistent messaging aligned with client brand standards
• Assist with internal reporting and documenting interactions accurately
• Coordinate with internal teams to escalate and resolve client issues efficiently
• Uphold confidentiality and professionalism in all communications
• Participate in regular team meetings and training sessions

Preferred Qualifications

• Associate or bachelor’s degree preferred