Customer Service Agent
| Company | Alphabe Insight |
|---|---|
| Location | Tampa, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent required; associate degree preferred
- Minimum of 1 year of customer service experience
- Strong communication and problem-solving skills
- Proficient in using computer systems and CRM software
- Ability to multitask and remain calm under pressure
- Must be detail-oriented and highly organized
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
- Provide accurate information about products and services
- Resolve complaints and issues with empathy and efficiency
- Document customer interactions and maintain records in our system
- Collaborate with internal departments to find solutions for customer concerns
- Stay updated on company policies, products, and procedures
Preferred Qualifications
- Associate degree preferred