Supv Operations Frx

Supv Operations Frx

Requirements

• Bachelor’s Degree required
• 2 – 3 years’ experience as a lead (internal promotion); or 1 – 3 years’ experience as a Supervisor
• Previous experience in a pharmacy practice; retail or mail-order pharmacy experience preferred
• Dialysis or pharmacy experience a plus
• Excellent communication skills
• Computer Skills including Word, Excel and PowerPoint
• Excellent written communications and copy writing skills – good eye for design and layout of printed materials
• Exhibits attention to detail especially in tabulating facility lists, contacts, sales presentations, and closings
• Ability to conduct analysis printing and material inventory costs
• Exceptional attention to detail

Responsibilities

• Supervises the day to day activities of the assigned team ensuring that each individual’s work meets the established performance standards regarding the dispensing of pharmacy products
• Monitors and evaluates the workflow of the team ensuring appropriate balance and allocation of tasks for efficient and timely processing and dispensing
• Monitors enrollment volume and timelines for quality control assessment and identifying trends and issues. Recommends process and operational improvements as appropriate
• Ensures customer/patient satisfaction and facilitates problem resolution, fielding escalated calls and issues as needed
• Works with pharmacy/management to create and maintain staffing levels within operations. Coordinates and schedules meetings/trainings and coordinates communication between pharmacy and office staff
• Assists with training new and existing employees. Coaches staff in operational activities to ensure compliance with departmental and organizational goals and objectives
• Assists with management of department staffing by providing input regarding hiring, firing, and disciplinary actions. Does not have the direct ability to hire, terminate, or authorize salary changes
• Acts as the QA Control within respective team and manages the FMCRx policy and procedures process to include: revising and updating the documents, training, and maintaining master copies
• Prepares pertinent statistical reports, noting trends and issues. Provides analysis and recommendations to team as well as other FMCRx management
• Facilitates new patient sign up process, troubleshooting problems as they arise. Participates in patient acquisition process as deemed necessary
• Coordinates production of marketing materials; to include; new enrollment information and patient/staff education materials. Ensures appropriate inventory of materials to meet customer sales efforts
• Works with Pharmacy Representatives to ensure materials are available to support marketing efforts
• Assist with various projects as assigned by a direct supervisor
• Other duties as assigned

Preferred Qualifications

• Previous experience in a pharmacy practice; retail or mail-order pharmacy experience preferred
• Dialysis or pharmacy experience a plus