Senior Director – Value Consulting

Senior Director – Value Consulting

Requirements

• Deeply understands the dynamics of AI, and its relation to the CX space.
• Demonstrates an exceptional level of internal and external customer responsiveness.
• Deep understanding of how Talkdesk addresses the vertical and is capable to articulate their relevance to various customer stakeholder levels.
• Possesses expertise of industry-specific regulations and where they vary geographically.
• Exhibits exceptional cross-team collaboration and internal customer support.
• Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners.
• Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings).
• Possesses superior presentation skills, both virtual and live, in large and small group settings.
• Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy.
• Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness.
• Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance.
• Exhibits teamwork skills and ability to act as a strategic partner to the client and account team.

Responsibilities

• Demonstrates real-world experience within given industry vertical to ensure relevance and impact.
• Maintains a thriving industry network of key contacts from the specific industry vertical.
• Provides recommendations to the sales lead regarding solutions and services to license in order to meet the customer’s capability requirements and achievement of revenue goals.
• Possesses an excellent understanding of Talkdesk content, technology and messaging.
• Collaborates with design, and conducts industry-specific demonstrations that are tailored to the prospect or customer.
• Provides strategic recommendations for Talkdesk’s content and services roadmap based on customer and prospect feedback.
• Collaborates with Marketing and Engineering to create industry-specific go-to-market messaging/collateral and creates industry-specific presentations.

Preferred Qualifications

• Deeply understands the dynamics of AI, and its relation to the CX space.
• Demonstrates an exceptional level of internal and external customer responsiveness.
• Deep understanding of how Talkdesk addresses the vertical and is capable to articulate their relevance to various customer stakeholder levels.
• Possesses expertise of industry-specific regulations and where they vary geographically.
• Exhibits exceptional cross-team collaboration and internal customer support.
• Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners.
• Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings).
• Possesses superior presentation skills, both virtual and live, in large and small group settings.
• Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy.
• Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness.
• Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance.
• Exhibits teamwork skills and ability to act as a strategic partner to the client and account team.