Manager – Business Applications

Manager – Business Applications

Requirements

• Bachelor’s degree in computer science or related field.
• 3+ years managing business application programs and a team of system analysts.
• 2+ years project management experience.
• 1+ years management of an application environment.
• Strong technical knowledge and ability to create and understand system architecture diagrams and design documents.
• Excellent communication and interpersonal skills.
• Ability to meet deadlines and manage project delivery.
• Strong report-writing and presentation skills.
• Critical thinking and problem-solving capabilities.
• Understanding the flow of data and business processes.
• Demonstrated ability to organize information, manage tasks and projects to support business needs.
• Ability to flexibly accept dynamically changing priorities.
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future.

Responsibilities

• Develop comprehensive, coherent, and effective application programs for our business site operations applications and systems.
• Provide monthly updates to leadership on the current progress and plan for the application programs.
• Work closely with the functional operations groups and service delivery teams in supporting the business site operations applications and systems.
• Collaborate with other Technology Solutions teams to support and deliver services required for the business applications.
• Direct a team of system analysts and third-party vendors responsible for the ongoing maintenance, management, and enhancement of business applications.
• Manage a Technical Service Catalog to ensure that the applications this role is responsible for are up-to-date, support IT and are useful to the organization.
• Improve the existing support process for business applications by reducing the number of incidents/support cases escalated either by providing standard resolutions and/or knowledge to the IT Service Desk.
• Ensure adherence to proper QA, UAT and regression testing for any business application enhancements.
• Build and execute an operational plan for managing and monitoring business applications and performance of those applications.
• Provide weekly status reports and develop business applications metrics for reporting to leadership and help manage the team.
• Directs a portfolio of applications projects, often serving as the project manager and/or hands-on technical resource.
• Partner with other functional IT groups across the organization to ensure alignment of application roadmaps and to facilitate change management process.
• Help to facilitate and communicate the weekly change management plan to business application owners and ensure the proper testing of those changes.
• Develop and maintain a common repository of systems documents, SOPs, user training documents.

Preferred Qualifications

• Experience with Generation Management Systems and SCADA platforms specifically Aveva PI and PI Framework, AspenTech OSI Monarch SCADA.
• PMP certification.
• Experience with advanced Excel data manipulation.
• Experience with Data analytics and data visualization tools, such as Power BI.