Senior Analyst-Benefits Solutions
| Company | TELUS |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 1 – 2 years relevant experience
- Post-secondary education
- Excellent mathematical and analytical skills
- Exceptional customer focus, strong communication and organizational skills
- Dedicated team player, who demonstrates initiative and independence
- Excellent time management skills and the ability to manage multiple assignments
- Working knowledge of Microsoft Office Suite and the ability to learn internal software quickly and thoroughly
Responsibilities
- Ensure quality control of deliverables, perform data validations, and conduct business testing while meeting deadlines.
- Prepare, validate, and send client reports, benefits-related payroll files, and eligibility files to customers and carriers.
- Manage client communications, including preparing and sending written communications to employees and retirees, and responding to internal and external inquiries within SLAs and contractual obligations.
- Monitor and manage client mailboxes, system jobs, and other ad-hoc processes, while supporting the contact center for Tier 2 requests.
- Create, follow through, and document issue management processes (e.g., CW and AV) and administrative procedures.
- Prioritize and manage assigned tasks to meet deadlines, complying with best practices and confidentiality standards.
- Conduct peer reviews, provide training or cross-training, and support team members as required.
Preferred Qualifications
- Related courses in group benefits (CEBS)
- Experience in Group Benefits
- Proficiency in French language (written and verbal) is considered an asset