Senior Renewal Program Manager
| Company | Splunk |
|---|---|
| Location | Texas, USA, Florida, USA, Georgia, USA, Colorado, USA, North Carolina, USA, Illinois, USA |
| Salary | $105600 – $181500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Sales or Renewals experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and data/analytics across a diverse customer base with a demonstrated ability to meet or exceed a sales target for retention and/or growth.
- Program management experience with demonstrated ability to drive innovation and scale: you instigate and welcome change that improve efficiency and business outcomes.
- Ability to proactively design and improve processes while ensuring adoption across a highly matrixed organization.
- Excellent organizational skills with proven attention to detail paired with the ability to prioritize tasks, take initiative and drive successful outcomes for your team while adhering to deadlines.
- Practical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ and Renewals Management/Recurring Revenue Management software (i.e. Gainsight or similar Customer Success Management platforms).
- Experience driving and implementing innovation to help drive efficiency and scale.
- Ability to create and communicate business value through data, networking, app dev, and analytics technology.
- C-level poised, confident executive presence and polish, and excellent listening skills.
- Strong ability to lead and ensure success of multiple programs at once.
- Collaborate cross-functionally to ensure adoption and lifetime value by aligning solutions to high priority customer initiatives, adoption, value realization, and ultimately high customer satisfaction.
- Expertise in team selling with sales, customer success, pre-sales, partners, and services.
- Experience in a sales function that includes both direct customer interaction and working within a channel sales model.
- Has a team mentality. Willing to grow and help other RSR teammates grow by offering and accepting wisdom and help when needed.
- Strong desire and willingness to learn.
Responsibilities
- Design, implement, and lead an intake process for requests advised to the Global Renewals Strategy and Operations team, and prioritize them based on urgency and potential impact.
- Document new processes into Job Aids and Standard Operating Process (SOPs).
- Act as a subject matter expert (SME) for renewals representatives on best practices, process alignment, and new initiatives impacting the organization.
- Identify inefficiencies and blockers within the Renewals organization and propose actionable solutions to improve processes across the Global Renewals organization.
- Keep current on Splunk’s pricing strategies, quoting systems, contracting tools, and subscription management tools to identify and mitigate risks to operational coverage and reporting.
- Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.
Preferred Qualifications
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No preferred qualifications provided.