Platform Engineer
| Company | ReliaQuest |
|---|---|
| Location | Salt Lake City, UT, USA, London, UK, Las Vegas, NV, USA, Tampa, FL, USA, Pune, Maharashtra, India, Dublin, Ireland |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Proficient in crafting API requests for testing and navigating internal/vendor documentation
- Strong troubleshooting mindset
- Attention to detail
- Effective communication to cross functional teams
Responsibilities
- Provide advanced troubleshooting support for GM capabilities and integrations
- Tune and optimize GreyMatter integrations to improve performance and reliability
- Handle high impact/technical customer escalations
- Triage and confirm user submitted bug reports
- Provide production level context for platform/connector issues
- Join production war room calls to assist with triage, support, and recovery of critical issues
- Proactively investigate failures across the platform
- Submit monitoring requests to product owners
- Work with Development teams to correctly test solutions to handle bug requests in staging
Preferred Qualifications
-
No preferred qualifications provided.