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Customer Svc Representative
| Company | Intermountain Healthcare |
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| Location | Billings, MT, USA |
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| Salary | $16.83 – $21.88 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High School Diploma or equivalent is required.
- Effective communication skills, both orally and in writing.
- Ability to operate computers and other office equipment.
- Ability to see and read computer monitors and documents.
- Ability to remain sitting or standing for long periods of time.
- Ability to lift and transport objects and office supplies, bend, kneel, and reach.
Responsibilities
- Provides receptionist and clerical support in preparing, coordinating and compiling patient records, answering phones, and scheduling appointments.
- Coordinate day-to-day Guest Service activities including all guest services provided in the Fortin Lobby.
- Assist patients/guests/families and staff with guest services including, but not limited to: directions, information, escorts, etc. throughout the campus.
- Coordinate the cheer card program, meeting room scheduling, fleet vehicle scheduling, canine visitation, notary services and movie ticket, stamp, massage and gift certificate sales.
- Follow up on all concerns and/or complaints with appropriate staff to ensure quick resolution to any problems that may occur.
Preferred Qualifications
- At least one (1) year of customer services or guest relations experience is preferred.
