Customer Success Account Coordinator
| Company | Echo Global Logistics |
|---|---|
| Location | Somerset County, NJ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- 2-year community college or Bachelors degree highly preferred
- Minimum of 1 years’ experience in customer service or logistics
- Proven track record in handling multiple task and problem solving when handling difficult customer issues
- Intermediate skills with Microsoft Office, Outlook, Word and Excel
- Ability to follow standard operating procedures with little to no oversight
- Clear, concise communication skills both written and verbal to effectively assist external and internal customers
- Enjoy working in a fast pace team environment and able to collaborate with others
Responsibilities
- You will directly support a book of transactional accounts and focus on executing tasks that lead to operational success for each of the accounts
- Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests
- Manage the entry of pickup and delivery requests for client shipments
- Assist to resolve Accounts Receivable and Accounts Payable issues
- Work with Account Executives and Sr Account Executives to provide world class customer service to clients
- Proactively communicate issues to the team
- Manage relationships within accounts
- Gain competency and adopt Roadtex and Echo’s technology to be as efficient as possible
Preferred Qualifications
- 2-year community college or Bachelors degree highly preferred