Customer Service Specialist - Eastern Turf Maintenance

Customer Service Specialist – Eastern Turf Maintenance

High school diploma or equivalent
2 years’ experience in a customer service role
Excellent verbal and written communication skills
Strong problem-solving skills and ability to resolve issues effectively
Ability to handle high volumes of customer inquiries in a fast-paced environment
Strong attention to detail and accuracy in data entry and record-keeping
Proficiency in using customer service software, Microsoft Office Suite (Word, Excel, Outlook)
Ability to manage difficult situations with patience and professionalism
Ability to multitask, prioritize responsibilities, and remain detail-oriented in a fast-paced environment
Strong interpersonal skills and ability to work collaboratively with teams
Positive attitude and a passion for customer service
A positive, energetic attitude and a team-oriented mindset.

Respond to customer inquiries via phone, email, and chat with professionalism, enthusiasm, and a focus on solutions.
Schedule, modify, and confirm lawn care service appointments.
Educate customers on our full range of lawn care programs and services, highlighting benefits that meet their specific needs.
Assist in proactively upsell and cross-sell additional services, such as seasonal treatments, pest control, or aeration, to enhance customer satisfaction.
Identify customer needs through active listening and recommend tailored lawn care solutions.
Handle billing inquiries, process payments, and update customer accounts as needed.
Resolve customer complaints or concerns promptly and escalate complex issues to the appropriate team member.
Maintain accurate records of customer interactions, appointments, and upselling activities in the CRM system.
Collaborate with sales, operations, and field teams to ensure seamless service delivery.