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Senior Operations Manager – Air Data Migrations
| Company | Commure |
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| Location | Mountain View, CA, USA |
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| Salary | $120000 – $150000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 3+ years in operations management, technical program management, and/or implementation leadership roles
- Experience with Python and popular data frameworks (e.g., Pandas, NumPy) and OCR frameworks (e.g., Tesseract, AWS Textract)
- Proficiency in SQL
Responsibilities
- Lead Migration Strategy & Planning
- Assess customer’s existing EMR data model, reporting schemas, and integration capabilities
- Define scope, timelines, resourcing, and risk mitigation plans
- Data Mapping & Transformation
- Collaborate with engineering and product to develop data mapping specifications (e.g., HL7 → FHIR, flat-file to JSON)
- Oversee extraction, transformation, and loading (ETL) processes using SQL and ETL tools (e.g., Talend, SSIS)
- Project & Stakeholder Management
- Serve as primary point of contact for customers’ technical and operational teams
- Drive cross-functional alignment with Professional Services, Support, and Product
- Track milestones, deliverables, and issue resolution in project management tools (e.g., JIRA, Asana)
- Quality Assurance & Validation
- Design and enforce data validation protocols and reconciliation reports
- Conduct test migrations, sampling, and post-go-live audits to confirm data accuracy
- Process Documentation & Continuous Improvement
- Develop and maintain playbooks, checklists, and standard operating procedures
- Identify recurring challenges and implement process improvements to streamline future migrations
- Training & Enablement
- Train internal teams and customer admins on migration best practices, tools, and troubleshooting techniques
- Share lessons learned and contribute to internal knowledge bases
- Offshore QA Team Training & Management
- Develop and deliver training programs for offshore QA teams to validate data migrations and ensure data integrity
- Manage offshore QA workflows, set performance metrics, and ensure adherence to QA protocols
- Coordinate across time zones, facilitate clear communication, and escalate issues promptly
- Monitor QA deliverables, provide coaching, and drive continuous improvement in QA processes
Preferred Qualifications
- Experience managing EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus
