Director of Infrastructure and Operations

Bachelor’s degree in computer science, Information Technology, or a related field (master’s degree preferred)(or equivalent experience)
10+ years of experience in IT infrastructure and operations, with at least 5 years in a leadership role.
Strong knowledge of cloud computing (AWS, Azure, or Google Cloud), networking, cybersecurity, and enterprise IT systems.
Proven track record of achieving 99.99% availability of the critical systems and applications
Proven track record in leading and delivering large-scale IT projects.
Strong analytical, problem-solving, and decision-making skills.
Excellent leadership, communication, and stakeholder management abilities.
Knowledge of regulatory compliance and risk management related to IT infrastructure.
Experience managing SRE teams
Experience running Command Center is must
Experience running L2 support teams

Develop and execute a strategic roadmap for IT infrastructure and operations to align with business objectives.
Lead and manage teams responsible for networks, cloud infrastructure, data centers and IT service management
Execute Cloud Migration Journey and exit out of datacenters.
Ensure high availability, performance, and scalability of IT systems, including disaster recovery and business continuity planning.
Hold high standards for achieving availability of all teams.
Ensure timely and effective resolution of IT issues.
Work closely with Information security team to Implement IT security policies and best practices to protect company data and systems.
Manage vendor relationships, contracts, and service level agreements (SLAs) for IT infrastructure services.
Monitor and optimize IT infrastructure costs while identifying opportunities for innovation and improvement.
Support compliance teams to ensure compliance with relevant industry regulations and standards, such as SOC 2, PCII, SOX etc. are met.
Lead the adoption of cloud computing, automation, and emerging technologies to improve efficiency and agility.
Collaborate with various business units to understand requirements and deliver IT solutions that support growth and operational excellence.
Mentor and develop IT teams, fostering a culture of innovation, accountability, and continuous improvement.