Global Quality Manager – Cloud Business Sector

Global Quality Manager – Cloud Business Sector

Requirements

• Bachelor’s degree preferably in engineering
• 15 years of experience in a manufacturing operations quality environment, including 8 years in a supervisory role preferred or a combination of education, experience and/or training
• Background and comprehensive knowledge of Rack and Server manufacturing preferred
• Minimum 5 Years experience in quality with experience in PPAP/FAIR, MSA, SPC, FMEA, APQP/AQP, GRR, and GD&T
• Proven Lean implementation experience in an electronics manufacturing environment
• Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs

Responsibilities

• Provide exceptional support to customers, team members, and shareholders
• Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirements
• Understand the customer business (new programs, product transitions, technology trends)
• Review and promote improvement in customer metrics to ensure customer satisfaction
• Understand and champion the Quarterly Business Review with respect to the Quality portion of the scorecard
• Provide communication forum for the exchange of ideas and information with the department
• Organize verbal and written ideas clearly and use an appropriate business style
• Ask questions; encourage input from team members
• Communicate the group’s goals and needs clearly, and on a regular basis, to direct reports
• Make their roles and responsibilities clear
• Assess communication style of individual team members and adapt own communication style accordingly
• Support the globalization of business through leading and coordinating the standardization of systems, procedures and policies, and customer requirements across all of the Jabil workcells
• Know and understand the strategic directions of the Sector, the Division, and the overall Jabil enterprise
• Provide regular updates to the Cloud Sector leadership staff on the execution of the strategy
• Support the Business Unit in all Quality related aspects associated by potential and new business
• Have a thorough understanding of the Sector’s manufacturing capabilities, processes, tools and systems
• Work with BU, Ops, Customer and peers to develop product quality objectives consistent with customer expectations and team plans
• Assume the Quality conscience of the team in all aspects of the business
• Develop an understanding of the work cell business strategy as it pertains to Quality
• Provide regular updates to Global Quality team, BUDs, BUMs, WCMs, and Operations Managers on the execution of the strategy
• Work closely with the Business Unit Director/Manager to develop an understanding of the customer business strategy as it pertains to Quality
• Deployment and training to manufacturing sites for quality tools and techniques
• Global Process capability program
• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value
• Identify creative ways to reduce waste by streamlining processes and systems (i.e. analysis of the requirements, modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or re-engineering of processes and systems)
• Monitor trends in Quality data (yields, dpm, corrective actions) to identify continual improvement opportunities
• Act as a catalyst for changing the mindsets from one of reactively measuring the product to one of proactively monitoring the process for optimized performance and quality
• Assist in eliminating non value-added inspection by instilling an ‘inspection at the source’ mentality
• Steer Customer Product Engineering and new program teams towards systems and information requirements that fit Jabil’s objectives of lower costs, less duplication of effort, and improved responsiveness
• Ensure real time containment and resolution of problems
• Drive the directives described within the Quality Policy throughout the Organization
• Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed
• Support Quality efforts from material qualification to end user reliability
• Communicate quality policies effectively to all levels of the organization
• Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality)
• Identify opportunities for streamlining processes and systems (i.e. re-engineering)
• Ensure team projects deliver as much tangible value as possible within your budget limitations
• Prepare timely forecasts for the department
• Compare forward forecast results to historical actual results for trend assessment and analysis
• Establish and utilize tools to monitor global quality costs and cost trends, striving continuously to improve value
• Provide feedback to peers and senior management on quality cost and trends

Preferred Qualifications

• Ability to read, analyze, interpret and communicate technical information, regulatory and legal documents
• Ability to respond to common inquiries from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Advanced PC skills, Microsoft Office products (Excel, Word and PowerPoint) and e-mail utilization skills required
• Ability to write and/or interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Advanced troubleshooting and problem-solving skills
• Strong knowledge of global and regional industry standards
• Strong financial and analytical ability. Proficiency in cost forecasting and budget management
• Strong and convincing communication skills
• Ability to write reports, business correspondence, and procedure manuals