IT Operations Manager

IT Operations Manager

Requirements

• 10+ years IT experience in the banking/finance industry highly preferred.
• Functional knowledge of Commercial Banking, including products focused on Deposits, Lending, Payments & Investments strongly desired
• Experience with Commercial Banking Technical applications like Core Banking (Jack Henry, Fiserv, FIS), Lending (Loan IQ, Stucky) & Payments (Payment Gateways, ACH/Wires/Swift)
• Experience working with ServiceNow
• Excellent project management and business analysis skills, knowledge of waterfall and agile
• Outstanding organizational and leadership skills with an ability to drive issues to consensus while promoting a positive collaborative environment
• Ability to build strong relationships and influence stakeholders at all levels
• Heavy experience with applications support, systems integration, data conversions, file transfers, and applications installation, configuration, upgrades, and managing IT assets, preferably in a banking
• Strong understanding of technologies such as databases, operating systems, networks, coding practices, and cloud
• Excellent analytical skills with the ability to lead troubleshooting initiatives and guide staff
• Experience managing vendor relationships and negotiating
• Ability to work effectively under pressure and to tight deadlines
• Willingness to take ownership and accountability

Responsibilities

• Develop and maintain a solid knowledge of the broad suite of business applications, surrounding business functions, technical architecture, and application interfaces.
• Manage a team of Application Managers who have direct responsibility for a set of production applications and who also Manage vendor relationships Stay aware of vendor product strategy, coming features, risks, issues Provide 2nd line support to end-users Oversee application upgrades and patches
• Manage the Production Support Team that has responsibility for the bank’s end-of-day processes and technical support
• ServiceNow technical team with overall responsibility for the platform
• Oversee the IT Asset Management function and ensure a sound design and build-out of the needed capabilities
• Active participation in IT Incidence and Change Management process
• Production process automation. Develop an understanding of in-house process automation tools and identify opportunities to gain efficiencies through automation in IT and in the business units
• Provide guidance to the technical staff
• Provide subject matter expertise to strategic projects
• Assist strategic project teams with the creation of use cases and integration testing (pre-UAT)
• Participate in technical design sessions & Architecture Review Board sessions
• Proactively monitor for system issues and adherence to configurations standards. Lead issue resolution including reconciliation activities and data analysis and provide guidance to technical staff and business personnel
• Prepare the IT Annual Budget (BAU) in coordination with IT Senior Management & the IT Finance team

Preferred Qualifications

• Familiarity with market data providers such as Bloomberg, Reuters, Moody’s, and S&P, with protocols such as FIX are a plus
• Experience with financial regulatory standards preferred