Technical Operations-Optimization Manager

BS or BA degree
4+ years of relevant professional experience
Strong analytical skills and expertise with Excel, SQL, Terminal, BigQuery and additional technical skills required.
Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium)
Experience with technical troubleshooting for website pixels/tracking
Understanding of data visualization tools (Tableau, Looker, etc.) is a plus as you will be relaying technical performance campaign details to our Sales partners
Demonstrated ability to think critically and creatively to find answers and a passion for problem-solving
Experience working with Engineering and Product teams on digital ad product launches and/or product support
Ability to seamlessly juggle multiple projects and responsibilities from a variety of stakeholders in a fast-paced, dynamic, and often ambiguous work environment

Respond to inquiries in a prompt, clear and helpful manner
Provide technical troubleshooting and set up support for Twitter performance ad products
Partner closely with cross functional teams to support stakeholders and clients directly with troubleshooting issues
Manage workflows to meet and exceed defined service level agreements
Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency
Manage initiatives effectively to meet agreed upon deadlines and achieve measurable targets
Write clear and helpful content to address common questions and issues
Collect and document issues and feedback for the product management and engineering teams
Understand the relationship between support efficacy and business performance; identify and drive new solutions to optimize
Apply data on quality and productivity to guide daily execution and inform process innovation