Head of Operations

Head of Operations

Requirements

• Experience and knowledge of the industry.
• Advanced administrative skills and experience with Microsoft Office products.
• Minimum 1-2 years of experience in a management position.
• Strong organizational skills and excellent communication skills.
• Be sales-driven, passionately motivated, and have a professional ability to lead a team and direct sales through company-required systems and processes.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic with a professional demeanor, excellent customer service skills, and integrity.
• Must have the ability to multi-task, manage client and staff concerns, and hold others professionally accountable.
• Understand foundational Key Performance Indicators (KPIs) including, but not limited to, revenue, ordering, inventory, payroll, cost controls and facilities maintenance.
• Must have the ability to work a flexible schedule, including evenings and/or weekends.
• Ability to work independently and utilize discretionary judgment in decision-making.
• Compliance with the brand.

Responsibilities

• Direct sales and operations, ensuring adherence to processes, procedures, and company standards while fostering a positive team and guest environment.
• Oversee all aspects of the sales process, including site presentations, onboarding, and lead generation through approved channels.
• Build strong relationships with guests and employees through effective communication and service excellence.
• Ensure proper execution of guest orientations, telephone inquiries, account management, site maintenance, and staff certifications.
• Assume MOD responsibilities as needed to oversee daily operations, guest experience, and site environment.
• Uphold company policies to ensure a safe, welcoming, and high-quality experience for all.
• Implement marketing initiatives to attract external prospects and lead internal engagement programs, including events and loyalty programs.
• Analyze and submit key performance reports regularly to track and improve business performance.
• Meet and exceed sales goals on a daily, weekly, and monthly basis.
• Address and resolve customer complaints effectively while coordinating with headquarters as needed.
• Oversee the hiring, onboarding, training, and performance management of site-level staff, including scheduling, payroll, and discipline when necessary.
• Conduct audits on sales and operational systems to ensure efficiency and compliance.
• Provide ongoing training and education to maintain high performance and support professional growth.
• Ensure a clean, organized, and well-maintained site, including offices, common areas, and high-use facilities.
• Adhere to and enforce all company policies, procedures, and operational standards.
• Perform additional tasks as assigned by leadership.

Preferred Qualifications

No preferred qualifications provided.