Product Manager – Internet

Product Manager – Internet

Requirements

• Bachelor’s degree in Computer Science, Engineering, IT or equivalent experience.
• 4 years Product Management, or Project/Program Management experience delivering medium business/technology initiatives.
• Communicate with Leadership, while employing a high degree of collaboration and influence.
• Strong ability to identify/analyze/ synthesize product use data.
• Strong requirements elicitation, and the ability to write concisely and clearly for different audiences.
• Experience with successful collaboration and facilitation across diverse audiences.
• Strong attention to detail. Ability to consider, think, and communicate at all levels.
• Strategic and creative ideation and problem solving.
• Solid understanding of customer experience.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Owns product experience end-to-end for products or features with moderate level of complexity and scope. Includes creating, managing, maintaining, and communicating product vision and roadmap.
• Understands the current customer experience. Partners with Commercial, Marketing, Reporting & Data Analytics, UX, Frontline, and others to identify and analyze areas of opportunity and recommend solutions, especially in relation to the organization’s OKRs.
• Uses customer insights for product strategy, roadmap, and priorities. Dedicates time to building deeper insight with customers. Understands their needs and priorities. Actively looks for ways to meet customer needs.
• Partners with Marketing, Commercial, Finance, and Reporting & Data Analytics to conduct cost-benefit / ROI / NPV analysis and product analysis, to support prioritization of investment areas and overall decision making.
• Communicates, influences, and sells ideas and recommendations at VP level and below. This includes building and delivering product and experience flow presentations in prioritization, portfolio, and other forums.
• Directs and conducts ongoing and ad hoc analysis and reporting to track product health and success metrics.
• Maintains understanding of industry trends and incorporates into product innovation, analysis and recommendations.
• Contributes to an environment and culture where the team is immersed in a customer-first approach.
• Cultivates relationships across the enterprise and assembles key players on the planning and delivery team. Delegates responsibilities, directs, motivates, and manages the work, dependencies, and resources required to transform idea into reality.
• Guides team through appropriate enterprise processes. Able to navigate through a combination of waterfall and agile processes.
• Facilitates creation of end-to-end delivery schedule, spanning technical and non-technical activities and teams.
• Monitors activity progress, analyzing actual vs planned progress. Produces reports and notifications required to communicate status, progress, issues, changes, etc to all levels of the organization as needed.
• Identifies risks and issues with requirements, schedule, and budget, and makes recommendations for handling partners.
• Hosts and follows up on team meetings to ensure feedback and activity progresses as required.
• Ensures all product and program documentation is completed, properly reviewed, and shared. Coordinates transfer of documentation and knowledge needed for operational maintenance.
• Ensures product partners follow enterprise processes to secure and track resources/funding.
• Translates product strategy by writing and maintaining detailed requirements for moderately complex products. Provides guidance as needed to scrum and other working teams who break the requirements down further into consumable increments.
• Owns and manages product backlog and priorities within assigned area. Scopes and prioritizes backlog based on organization OKRs and product and customer analysis.
• Collaborates with architecture and development teams to ensure technical debt and long-term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Supports Frontline, PR, Marketing, and Commercial with necessary product knowledge and documentation.
• Provides product knowledge and clarification to architecture, development, and quality assurance teams as required during design, development, and test.
• Owns final decisions regarding scope and experience prioritization and trade-offs during design, development, test, and release.
• Understands and communicates challenges to stakeholders and makes educated trade-off decisions. Inspire changes required to resolve issues within sphere of influence. Raises issues beyond sphere of influence.

Preferred Qualifications

• Advanced degree preferred.
• Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) Preferred.