Assistant General Manager

5-7 years of experience in the hospitality industry, ideally with several years in management roles within a large hotel or resort setting
Experience in timeshare properties is required
Proven track record of successful team leadership and property management
Experience managing large teams and complex operations
Strong understanding of hotel or resort operations, including room management, guest services, housekeeping, maintenance, and food and beverage departments

Perform appraisals of resort managers, coach and counsel, and develop all resort management staff
Organize monthly meetings and perform follow up to all staff
Leads by example and ensures that all associates follow SOP’s
Ensure resort inventory is managed effectively to attain the highest yield per resort objectives
Conduct weekly yield meetings
Assists in preparing and submitting the resort annual business plan
Assists in managing and achieving all areas of budgets by implementing proper controls
Periodically checks audits to ensure all financial controls
Ensures all financial SOP’s are being followed as outlined in the Financial SOP checklist
Anticipates and documents capital expenditure requirements
Maintains personal contact with owners and guests of resort
Monitors and maintains procedures for safety of guest and personnel
Maintains high levels of service as outlined in the SOP manual
Performs weekly inspections to ensure quality
Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out
Assists in maintaining all reporting SOPs and timelines as outlined by the General Manager
Must be visible, available to work all shifts as required by resort needs, and be able to assist guests as needed

Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred