Manager of Onboarding and Implementation Services

7+ years of experience in customer onboarding, professional services, or customer experience leadership
Proven success in managing high-performing, customer-facing teams
Strong organizational and leadership skills, with a focus on driving team results and customer satisfaction
Exceptional communication skills and the ability to engage effectively with customers and internal stakeholders
Technical understanding of systems integrations, APIs, and data workflows

Lead a team of 10+ onboarding and professional services experts, cultivating a high-performance culture grounded in accountability, growth, and collaboration
Oversee project execution, resource management, and service delivery across all Alchemer product lines
Identify and implement process improvements to increase team efficiency and customer satisfaction
Mentor and coach team members, supporting their career development while reinforcing Alchemer’s core values
Partner cross-functionally with Sales, Product, and Customer Success teams to ensure seamless handoffs and alignment on customer goals
Guide onboarding analysts through complex technical use cases, including solution design, requirements gathering, and feasibility analysis
Serve as an escalation point for technical questions, providing direction on best practices and solution architecture
Support successful systems integration efforts, including leveraging APIs to move data between platforms