Service Advisor

Service Advisor

Requirements

• Must be able to proactively engage with customers, building strong relationships to understand their needs and deliver tailored solutions.
• Understanding of automotive repair and maintenance, particularly with Nissan vehicles.
• Ability to identify and create upselling opportunities by understanding customer needs and recommending relevant parts and services.
• Provide excellent communication and customer service skills by delivering excellent customer service, ensuring high levels of customer satisfaction and retention.
• Eager to meet and exceed sales targets, particularly in upselling and increasing the average order value.
• Ability to provide feedback and insights to the management team to improve sales strategies and customer experience.
• Computer savvy with the ability to use inventory management systems. CDK experience is a plus!

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Preferred Qualifications

• Prefer 2 years of experience as a service advisor
• Automotive aptitude and knowledge are preferred
• Communication skills – communicates effectively with others.
• Time management – managing one’s own time and time of others.
• Typing – ability to type efficiently in order to enter repair orders.
• Basic computer & cost calculation skills.