Sr Manager – HR Operations

Sr Manager – HR Operations

Requirements

• 5 years of progressive work experience in HR systems and Operations
• 2 years using Workday HRIS as an end user
• Experience managing a dispersed team
• Operational curiosity
• Ability to work independently and in a fast paced environment
• Detail oriented

Responsibilities

• Design and institute a shared service model for the HR function, by centralizing team-wide responsibilities and providing the broader People Operations strategy.
• Manage, train, and coach the Global People Ops Services Team by setting expectations, providing constructive feedback, and managing workload to foster critical thinking and a solutions-oriented approach.
• Define and monitor key performance indicators for team service levels, identifying opportunities to automate tasks and enhance service delivery through improved tools and workflows.
• Direct efforts to continually standardize processes across the global organization and identify trends and areas of inefficiency for process improvements with key partner input (e.g., Risk, Payroll, Legal, IT)
• Oversee global immigration coordination in partnership with external providers, ensuring accurate tracking of work authorization, visa expirations, and onboarding documentation for foreign nationals and global mobility cases.
• Troubleshoot HR Transactions by engaging in root cause analysis and implementing solutions that are in the best interest of the employee and business
• Lead the maintenance of Zendesk, enabling collection and analysis of data related to the productivity of HR transactions and employee inquiries; share findings and provide recommendations.
• Lead regular audits of employee and HR transaction data across Workday processes to ensure accuracy, identify data quality issues, and ensure data consistency.
• Own and maintain HR process documentation and knowledge base content to ensure accuracy and accessibility for employees and HR team members globally.
• Partner with HR Systems and IT teams to maintain and enhance system configurations (e.g., Workday, Zendesk), ensuring data accuracy and operational efficiency.
• Support the Global HR Operations team by answering tickets and troubleshooting employee and Contractor questions via a helpdesk/ticketing system (Zendesk)

Preferred Qualifications

No preferred qualifications provided.