Product Support

Bachelor’s Degree in Information Systems, Finance, Engineering, Business, or equivalent experience
Superior communication, organizational, and time-management skills
Creative problem solving skills; you search for solutions that solve our customers needs that may not be immediately obvious.
Innovative thinker – you want to improve processes and bring new ideas, not just ask ‘what should I do’
Collaborative mindset with excellent cross-functional teamwork capabilities
Results-oriented with a track record of meeting or exceeding targets
Resilient under pressure with the ability to manage multiple issues simultaneously
Technical curiosity and willingness to continuously learn new tools and technologies
Ability to work independently with minimal supervision
1-4 years of relevant experience in a customer-facing role
You’re hungry to join a successful start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.

Provide hands-on support to our customers to ensure their ongoing happiness
Work both within the application and on backend integrations to identify and resolve customer issues
Have an empathetic approach to customers so that they feel heard, understood and confident that you will resolve their issue quickly
Work closely and conduct root-cause analysis with our Engineering teams.
Ensure timely responses to customer inquiries and a clean handoff to other team members on unresolved issues
Help document and create enablement material to encourage customers to self-serve
Work effectively with Technical Account Manager and Account Executive teams to manage and maintain a high level of customer satisfaction
Prioritize and context-switch effectively to execute on simultaneous cases, seeing each through to the finish line
Be a critical thinker and problem solver to understand what the customer is asking to resolve their issue in as few of steps as possible
Become an expert on all things Pave
Work with a fantastic, tenured team that works hard and has fun doing the hard work