Sr Service Specialist
| Company | Bank of America |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Must have at least 1+ years of strong inbound call center work experience in a fast-paced environment.
- Experience receiving at least 35 calls throughout the business day.
- Exceptional Customer Service experience and excellent oral and written communication skills.
- Must be able to multitask and manage multiple systems simultaneously throughout the day.
- Must have experience with Microsoft Office Suite, especially Excel.
- Comfortable with ongoing change and learning new technology/processes.
- Excellent time management and prioritization skills, with ability to meet deadlines under pressure.
Responsibilities
- Receives and responds to client and partner requests received by email, phone, chat or workflow system
- Engage with customers, begin a conversation, build rapport, handle objections
- Analyzes, researches and resolves issues raised by clients ensuring client satisfaction by providing a positive customer experience through creative solutions
- Drives resolution of client issues with internal, technical and/or product partners, ensuring processes are integrated
- Educates clients on tools and champions digital adoption
- Comfortable with ongoing change and learning new technology/processes
- Comfortable receiving ongoing performance feedback and coaching
Preferred Qualifications
- 1+ years of experience working with Treasury clients