2025 Guest Services Admin and Call Centre Supervisor

Company	Canadian National Exhibition
Location	Toronto, ON, Canada
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees
Experience Level	Junior, Mid Level

Available from Mid June- Early September
Available to work all 18 days of the fair (August 15th – Sept. 1st)
Available to work flexible hours, evenings and weekends during the period leading up to and including the CNE
Demonstrated leadership skills
Responsible, proactive, friendly, organized
Effective communication skills (verbal and written)
Proven organization and time management skills with attention to detail
Strong interpersonal skills
Flexibility
Tolerance to ambiguity
Demonstrated problem-solving and decision-making skills
Demonstrated ability to deal effectively with conflict
Demonstrated focus on continuous improvement
Adaptable to change
Ability to work in a fast-paced, sometimes stressful environment
Outstanding command of the English language, both verbal and written

Act as a customer service role model for staff
Determine requirements and staffing for the Call Centre team
Coordinate scheduling of, and conduct staff interviews
Prepare, schedule, and deliver training materials for Call Centre staff
Set up and equip Call Centre & Info Booth locations with all required equipment including IT/telephones
Prepare and maintain staff schedules for Call Centre, Information Booths, Lost & Found and Trains.
Prepare and submit weekly staff payroll for Call Centre, Information Booths, Lost & Found and Trains.
Ensure CNE policies and procedures are followed, including those pertaining to a safe work environment
Remain current on policies and procedures in order to provide accurate information to the Information Services team in order for them to provide accurate information to our guests
Ensure accurate logging of guest complaints in the complaints database
Complete employee evaluations
Other duties as assigned