Sales Associate – Editor

Sales Associate – Editor

Requirements

• 2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
• Passion for creating memorable experiences through meaningful personal interactions.
• An advocate for all members of our community, promoting inclusion and belonging always.
• Demonstrated ability to show empathy and understanding while still driving action.
• Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• A true collaborator in nature, driven by the power of teamwork, who thrives in group settings.
• Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
• Highly adaptable with an impeccable ability to multitask.

Responsibilities

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.
• Embody our core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven in everything you do.
• Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
• Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
• Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!).
• Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.
• Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
• Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!
• Operate with optimism and joy— having fun is not only allowed, it’s encouraged!
• Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.
• Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.
• Serve as a product guru and an added resource for product demonstrations (e.g., to our guests and new hires, cross-training team members on new product launches), in partnership with store leadership.
• Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.
• Adherence to safety standards (e.g., COVID-19) as defined by the store leadership team in accordance with public health guidelines, federal, and state guidelines.
• Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.
• Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.
• Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality, and diligently report discrepancies accordingly.
• Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).
• Uphold all uniform standards, closely following presentation guidelines.
• Become an expert in all operational procedures of the store, both front and back of house, with a focus on providing support to newly hired team members.
• Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as credit card data, customer information).
• Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.

Preferred Qualifications

• Prior experience, in an advisory or sales capacity, within the beauty/skincare space is preferred.
• Prior experience with POS (point of sale) or inventory management systems is a plus.