Mid-Market Account Manager – Meetings & Events

Mid-Market Account Manager – Meetings & Events

Requirements

• 3+ years of experience in Sales, Account Management and Meetings & Events or related customer-facing position within a rapidly growing company
• Demonstrable track record of high performance and success
• Strong communication and presentation skills
• Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
• Data driven mindset with attention to detail
• High energy, go-getter with fresh ideas who takes the initiative to get things done
• Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers
• Bachelor’s degree preferred or similar work experience

Responsibilities

• Build and maintain strong, long-lasting relationships with key stakeholders across assigned client accounts, from program administrators to C-suite leaders
• Serve as a trusted advisor, aligning client goals with Navan Meetings & Events solutions to maximize value and drive program success
• Proactively identify opportunities within existing accounts to expand usage of Navan’s Meetings & Events services by Reed & Mackay, including new departments, teams, geographies, and use cases
• Leverage strong sales acumen to identify growth opportunities, upsell and cross-sell opportunities to drive additional revenue while meeting or exceeding sales and retention targets
• Increase engagement with Events offerings by educating clients on available services, competitive advantages, and aligning offerings with their event calendars and goals
• Ensure client satisfaction through effective planning, execution, and regular post-event reviews to capture feedback and secure repeat business
• Partner with clients to onboard new departments or teams, ensuring seamless integration of event services and ongoing program success
• Establish multiple champions across different levels and teams within client organizations to deepen account penetration and reduce risk
• Collaborate closely with internal teams, including sales, operations, and customer success, to deliver exceptional service and meet client needs
• Lead MSA renewal discussions, ensuring timely agreement updates and a seamless client lifecycle experience
• Foster referenceable relationships and develop client case studies to showcase success stories
• Travel as needed to client sites to build stronger relationships and deliver tailored solutions

Preferred Qualifications

• Bachelor’s degree preferred or similar work experience