Senior Computer Operations Specialist

High school graduation or GED.
Three years of experience in the operation of computers and auxiliary equipment.
Superior customer service skills.
Ability to prioritize tasks effectively.
Work seamlessly across organizational boundaries.
Ability to communicate intelligently and effectively with personnel that perform maintenance or upgrade work on computer/facility systems (verbal and written).
Relevant education and experience may be substituted as appropriate.

Monitor and control the operation of computer system consoles
Analyze and escalate reported issues coordinating resolution
Perform data halls tasks, upon request: Securing access to the UDC Austin data centers, Tier 1 technical assistance for customers (hard drive swaps, crash cart connections, power cycle systems), Escort UT personnel and vendors in data halls, Data Center site checks
Receive and ship parts and equipment and provide media destruction services for UDC customers
Respond to and fulfill job tasks within established Service Level Agreements
Maintain acceptable driver rating as established in Policy UTS157 in order to drive on- and off-campus utilizing University-owned vehicles.
Email, project work, meetings and training
Strict adherence to attendance and punctuality for assigned shift
Other related functions as assigned.

Five or more years of work experience and/or training supporting the operation of computers and auxiliary equipment.
Experience providing support to mission critical data centers or network operation centers.
Understanding of the electrical and mechanical systems involved in critical data center operations including systems such as HVAC, Electrical and UPS Systems.
Working knowledge of Networking: concepts, protocols and cabling.
System administration of Windows, Unix and/or Mainframe platforms.
Ability and willingness to find creative and innovative solutions to reduce costs with minimal impact on reliability.
Technical certifications such as ITIL, A+ or Data Center.