Analyst – Client Service

Analyst – Client Service

Requirements

• Relevant experience from internships or co-op placements an asset
• Market research experience preferred with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
• Detail-oriented with ability to manage multiple work streams across multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
• Natural curiosity, a can-do attitude, driven and willing to take initiative
• Bachelor’s degree; preferred major or concentration in market research/marketing or related social science, mathematics and/or other analytic disciplines

Responsibilities

• Delivery of high-quality/high-impact Brand, Creative and Innovation insights and analytics solutions
• Delivery of brand, creative and innovation insights & analytics projects, which include brand performance measurement and other strategic projects along with creative testing and innovation projects
• Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts with manager support
• Participates in client design and questionnaire discussions with supervision
• Supports development of questionnaire, Sample Design and Analytic Plan
• Conducts data analysis, insights generation by finding interesting facts in the data and conducting preliminary reporting
• Manages timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices
• Identify and solve project issues as they arise
• Perform in-depth quality checks at various stages of the research to ensure accuracy
• Understands our culture and how to take an active role on the team (e.g., attending/participating in ERG/Social Community meetings/activities/training)
• Take ownership on building your own skills through training and asking questions
• Optimize efficiency of delivery without sacrifice of quality
• Challenges the status quo, looks for opportunities to improve, automate, streamline processes
• Building an understanding of our capabilities, solutions, and analytic methods
• Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas
• Helps with presentation development

Preferred Qualifications

• Relevant experience from internships or co-op placements an asset
• Market research experience preferred with exposure to quantitative methodologies