AVP – Corporate Impact – Executive Level

AVP – Corporate Impact – Executive Level

Requirements

• Bachelor’s degree in community engagement, public or external affairs, or related field OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years of progressive experience in community engagement, and/or public policy function with a proven track record designing and implementing enterprise-wide strategy is required.
• 6 years of people leadership experience in building, leading and/or developing high-performing teams is required.
• Ability to identify and handle risk. Deep understanding of legal, compliance, and regulatory issues applicable to the financial services industry.
• Experience collaborating with key resources and collaborators, influencing decisions, and managing work to achieve strategic goals across a matrixed environment.
• Strategic problem solver and savvy communicator.
• Demonstrated executive-level business acumen.
• Sets and promotes high standards of customer service for both internal and external customers, and coaches team members to consistently meet these standards.

Responsibilities

• Drives strategy and execution of social impact, belonging, and sustainability efforts to cultivate and maintain member and employee trust and inclusion across a diverse workforce and membership.
• Develops and implements social and community related policies, which may include policies to address environmental concerns and climate change and ensures existing company policies align with enterprise requirements.
• Builds strong cross-organizational partnerships to deepen the business’ understanding of the military community’s unique needs. Provides guidance on integrating these needs into research, product design, implementation.
• Develops, executes, and monitors methods for collecting, storing, validating, and distributing data and content for reporting and responding to key stakeholder requests. Ensures compliance with evolving legal and regulatory requirements.
• Maintains a deep understanding of social impact, community initiatives, the external environment, national foundation management, and philanthropic grantmaking.
• Creates conditions for USAA employees to feel a strong sense of belonging and inspired to give time, talent, and treasure to military and community-based causes.
• Represents both USAA, and the brand’s efforts to champion the military community, at conferences, events, and governmental engagements.
• May act as sponsor for USAA’s first branded social impact campaign, Face the Fight ™, that aims to raise awareness of and reduce veteran suicide.
• Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Preferred Qualifications

• Experience leading multiple, enterprise-wide philanthropic, outreach, corporate affairs, branding, diversity, etc, programs that have a national scope and a direct impact on employee, customer/member, and public trust.
• Experience directly influencing top executive leaders within a very large, highly matrixed, complex organization, as well as partner organizations outside the enterprise.
• Demonstrated and measurable business accomplishments impacting the bottom line of business units and the enterprise – while shaping an organization’s brand and reputation.
• Successes creating and driving strategies, bringing together disparate functions and creating a powerful team.
• Proven thought leadership and recognition across critical external organizations that lead Corporate Social Responsibility, Belonging, Reputation and/or Sustainability.
• US military experience through military service or a military spouse/domestic partner.