Systems Manager – Sales & CS Platform

Systems Manager – Sales & CS Platform

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• 8+ years of experience in Sales operations, business process improvement, or related roles within a fast-paced environment
• 5+ years with Salesforce and other Sales automation platforms
• 5+ years experience with Salesforce CPQ
• 5+ years of experience managing a team, with a track record of fostering a collaborative and high-performance culture
• Strong leadership and communication skills to drive alignment and inspire teams
• Proficiency in finance operations and business process optimization
• Certification in CRM platforms and familiarity with compliance requirements like SOX and ITGC
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Responsibilities

• Develop and communicate a clear vision for the Sales & CS Platform team, aligning objectives with broader business goals
• Lead and mentor a team that consists of a product manager, product owner, and administrators, fostering a collaborative environment
• Partner with Revenue Operations, Sales, Customer Success, Marketing, and Enterprise Technology teams to ensure alignment and integration
• Promote a culture of accountability, innovation, and continuous improvement across the team and organization
• Define success metrics for the team and monitor progress toward achieving key objectives
• Represent the team in broader company initiatives and projects, ensuring alignment with organizational priorities
• Act as a thought leader in finance technology and operational strategy, driving competitive advantage through innovation
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Preferred Qualifications

No preferred qualifications provided.