Senior Sales and Operations Specialist Mobile

High School Diploma/GED and 3 years’ experience in a related field
Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
5 years’ experience in a related field

Make sure inventory is accurate by performing activities such as inventory cycle counts, stock replenishment, and store audits
Merchandise the store in accordance to planogram and corporate guidelines
Responsible for inventory management including store-to-store transfers, returns and receiving
Assist with special event execution including marketing support and inventory planning
Assess escalated wireless issues and provide solutions for technical problems and questions
Support post-purchase onboarding, device activation, and content transfers for wireless sales
Reach out to customers for in store pick up of online orders and return and exchange related issues
Work directly with Supply Chain Management for order fulfillment and variance requests
Remain current with new products and technologies by attending necessary trainings for job functions
Guide accessory performance and sales
Ensure store sales and retention targets are met
Provide ongoing coaching to Solutions Specialists to ensure timely and actionable feedback; serve as product knowledge expert and resource to all store employees
Open and Close the store as needed to serve as manager on duty when the Store Manager, Sr Sales Rep, and/or ASM is not on duty

Previous experience with store operational duties
Experience selling Wireless/Mobile products highly preferred
Fluency in Spanish, both written and spoken
Leadership experience is ideal
Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
Ability to be mobile within the store to assist with troubleshooting and device activation
Computer literacy with an aptitude for learning communication products, services, and accessories
Ability to lift 25-50 pounds to help manage stock room inventory