Director Credit Administration – Consumer & Mortgage Collections

Director Credit Administration – Consumer & Mortgage Collections

Requirements

• Broad knowledge of systems, department and industry
• Experience in Collection and Charge-off Recovery for all Individual Segment Banking Products
• Experience in strategy and workload management
• Experience in managing staff
• Experience in cost center management including budgeting, loss forecasting, and expense management
• Ability to negotiate with realtors or attorneys
• Experience in vendor management for third-party collection agencies and law firms
• Ability to conduct audits and exams
• Experience in quality assurance and quality control
• Expertise in multiple technology systems used in Collections (TCS, RMS, Hogan, ICE-MSP)

Responsibilities

• Accountable for one or more related departments and multiple products across multiple Banks
• Develops departmental business plans
• Manages through Managers
• Create and execute collection strategies to improve collection and recovery effectiveness
• Recruit, select, train, coach and develop direct reports in Management and Associate roles
• Review and sign-off approval of invoices and legal expenses for loans
• Responsible for signing notarized documents for Loan modifications and mortgage related loss mitigation
• Conduct property site visits and review values to determine foreclosure options and decisions
• Prepare and present monthly results to senior management at various meetings
• Represent the department in various external and internal regulatory exams
• Monitor staff performance and promote changes, identify improvements, prepare and complete action plans
• Maintain policies, guidelines and procedures for all products
• Responsible for end results and assist in administering multiple technology systems used in Collections

Preferred Qualifications

No preferred qualifications provided.