Sellers Operations Associate

1-2+ years experience working with eCommerce platforms like Shopify, Salesforce, Woo Commerce, Squarespace, Magento, etc.
1–2 years of experience in Customer Service or vendor services, ideally within a technical or SaaS environment.
Possess excellent written and verbal communication skills, with the confidence to represent the company in conversations with brands and sellers on Complex.
Highly organized, with the ability to juggle multiple priorities and meet deadlines effectively.
Quick to grasp new processes and maintain focus in a dynamic, evolving environment.

Write, edit and update brand facing articles within our knowledge center.
Onboard brands to the Complex ecosystem walking them through vendor compliance, integration and answering any technical questions that may arise.
Identify and report bugs or unexpected behavior to the appropriate teams, track fixes, and keep stakeholders informed.
Hold onboarding calls to walk brands through integration and onboarding.
Respond to emails and follow ups ensuring brands meet all the milestones for onboarding.
Work with eCommerce and Marketplace teams to facilitate seamless handoff in the seller lifecycle.
Work with brands to ensure their continued success on the Complex platform through increasing AOV, acquiring new product assortments, and building brand confidence while selling on Complex.