Sales Enablement Specialist
| Company | EquipmentShare |
|---|---|
| Location | Kansas City, KS, USA |
| Salary | $60000 – $60000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proficiency in Cold Prospecting
- Account Management
- High Integrity Telematics/IOT/SaaS Sales
Responsibilities
- Collaborate closely with Support teams to elevate the customer experience by addressing gaps, concerns, or inquiries during presale, implementation, and post-sale phases.
- Provide timely assistance to Account Executives, bridging the gap between sales and support to enhance the customer journey.
- Play a vital role in onboarding new customers, ensuring their needs are met and facilitating effective engagement with support teams.
- Analyze sales data across different lifecycle stages, identifying areas for improvement and collaborating with support teams to provide targeted solutions.
- Continuously refine the sales enablement process, working closely with support teams to optimize responsiveness and effectiveness.
- Proactively identify signals of potential churn and work with support teams to implement strategies to prevent churn and enhance customer retention.
- Stay informed about industry trends, market dynamics, and product advancements, providing insights to support seamless customer interactions and prevent churn.
- Foster a culture of collaboration between Account Executives and support teams, prioritizing customer-centricity and churn prevention in all interactions.
- Provide ongoing support to Account Executives and customers, addressing challenges and facilitating opportunities throughout the customer journey.
- Coordinate & Collaborate with Product Teams: Be the loudest voice for your customer base.
- Drive adoption of T3 Technology throughout the customer’s organization.
Preferred Qualifications
-
No preferred qualifications provided.