Kidney Care Advocate I
| Company | Fresenius Medical Care |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or GED required
- Minimum of one-year experience in teaching or sales, with required education
- Demonstrated skills in customer service and ability to work autonomously
- Excellent verbal, written and presentation skills
- Proficient in Outlook, Excel, Word, PowerPoint and use of smart phones and other computing devices
- Results oriented to exceed established goals
- High level of emotional intelligence and demonstrated ability to relate to persons of all ages and diverse backgrounds, skills and abilities
- Proven ability to be a team player
Responsibilities
- Collaborate with Regional Home Therapy team through the provision of administrative support
- Provide information regarding options for renal replacement therapy when a patient reaches end stage renal disease (ESRD)
- Assist patient care team in order to navigate patients through initiation of dialysis
- Maintain routine communication with physicians, physician practices and administrators
- Assist in establishing processes with physician practices as well as local clinics for patient referrals
- Respond promptly to all referrals
- Coordinate the timely admission of patients, including urgent start placements into Home Therapy and In-Center programs
- Strive to meet Fresenius Kidney Care Home Therapies awareness goals
- Assist field operations management, Home Therapy leadership, and other departments with implementation of the home therapy strategic plan
- Maintain knowledge of FMCNA Home Therapies products, services and strategies
- Support educational programs for physicians and Fresenius staff as needed
- Promote Kidney Care Advocate services and Kidneycare:365 education to providers
- Ensure accurate and timely documentation of patient interactions and status
- Escalate issues to supervisor for resolution
- Assist with various projects as assigned
- Perform other related duties as assigned
Preferred Qualifications
- College degree preferred
- CCHT and/or LPN preferred
- Dialysis experience preferred
- Must be able to multi-task and manage cases in a Salesforce database or Customer Relationship Management system. This skill is preferred, not required.