Terminal Clerk I
| Company | Diamond Line Delivery |
|---|---|
| Location | Kent, WA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent (required)
- Previous experience in customer service, ideally in the LTL, freight, or logistics industry preferred
- Strong interpersonal skills with a clear and friendly communication style
- Ability to stay organized and prioritize tasks in a fast-paced environment
- Working knowledge of Microsoft Office and Windows
- Comfort with scanning/imaging software
- Attention to detail, especially in data entry and shipment paperwork handling
- Team-oriented with a service-first mindset and a proactive attitude
Responsibilities
- Serve as the front-line representative for local terminal customers by phone, email, and in-person
- Handle a high volume of inquiries and requests with professionalism and efficiency
- Accurately enter shipment orders and update customer records in the system
- Check in drivers and image freight documentation using both ACORDEX and CLI software
- Schedule pickups and deliveries and assist with appointment management
- Communicate proactively with customers about shipment status, delays, or exceptions
Preferred Qualifications
- Previous experience in customer service, ideally in the LTL, freight, or logistics industry preferred