Account & Relationship Manager
| Company | Wolters Kluwer |
|---|---|
| Location | Houston, TX, USA, Coppell, TX, USA, Austin, TX, USA, Clayton, MO, USA, Dallas, TX, USA, Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Ability to articulate ideas and information clearly both verbally and in writing.
- Basic understanding of customer service principles and practices.
- Basic familiarity with the organization’s products or services.
- Proficiency in entering and maintaining data accurately.
- Basic ability to identify and resolve straightforward issues.
- Ability to maintain organized records and manage time efficiently.
- Ability to build relationships with clients through positive interactions.
- Familiarity with basic sales software and CRM systems.
Responsibilities
- Assist in identifying potential clients and new business opportunities.
- Conduct initial outreach and establish first contact with potential customers.
- Support sales presentations and product demonstrations.
- Maintain accurate records of customer interactions and sales activities.
- Respond to basic customer inquiries and escalate complex issues to senior team members.
- Assist in preparing sales reports and tracking performance metrics.
- Learn and understand the products/services offered by the organization.
- Help coordinate meetings and gather customer feedback.
- Participate in team strategy sessions.
- Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.
Preferred Qualifications
-
No preferred qualifications provided.