Senior Technology Program Manager

Senior Technology Program Manager

Requirements

• Bachelor’s Degree Business Administration, Computer Science, MIS, or related field (or equivalent work experience in a related field)
• 5 Years Experience in IT or technology focused business area
• 4 Years Experience leading and influencing technology portfolio/program/product teams (requiring integration of cross-functional technology solutions)
• 1 Year Experience supporting complex initiatives in a product and/or agile operating model, using JIRA or other agile tools for work transparency and tracking.
• Experience translating data into quantifiable actions/deliverables
• Experience supporting complex initiatives using a scaled agile environment
• Experience using formal business process improvement methodologies
• Corporate retail experience
• PMI-Agile Certified Practitioner (PMI-CACP)
• Portfolio Management Professional (PMP)
• Disciplined Agile Value Stream Consultant (DAVSC)
• Other portfolio management certification (eg SAFe LPM, ICP-LPM, CSM, RTE, PMP, etc)

Responsibilities

• Owns overall planning, coordination, execution, and delivery of complex end to end associate and/or customer journeys across multiple technology portfolios to achieve expected strategic outcomes for the company.
• Builds and maintains relationships to serve as primary liaison to executive/senior leaders, technology sponsors, customers, vendors and other key stakeholders for strategic and functional initiatives that require alignment and coordination across the enterprise to deliver.
• Identifies and communicates clear vision and technical understanding of initiative goals and objectives and related cross-portfolio dependencies, leading key stakeholders through process to create a well-defined program increment schedule that meets organizational, portfolio and product objectives and key results.
• Influences and drives the prioritization and alignment of strategic and functional imperatives, deliverables, and decisions necessary for optimal delivery in an agile, product environment, ensuring alignment to value, driving cross-portfolio epic-level prioritization and sequencing decisions with key stakeholders through value vs effort estimation process, and recommending required resources.
• Manages and optimizes the flow of value through the initiative, using various tools and other information radiators, promoting a culture of self-organizing and self-managing teams.
• Sets expectations and holds cross-portfolio teams accountable to ensure value delivery through measurement and reporting of progress against business cases.
• Supports an environment of continuous planning by facilitating readiness sessions aligned with cross-portfolio/product and enterprise planning cadences in an agile, product environment.
• Communicates and documents initiative level risks, impediments, decisions and scope changes.
• Manages and mitigates initiative level risks by performing the qualitative and quantitative analysis of risks and trigger events, planning risk response, establishing contingency plans, anticipating dependencies affected by ongoing changes, and recommending ways to mitigate future risks to leadership.
• Establishes cadences for strategic and functional initiatives and drives regular routines and processes, ensuring the appropriate level of governance to achieve commitments and drive the right outcomes in an agile, product environment. Additionally, establishes and owns routines with product management and portfolio management.
• Engages with cross-functional technical and business partners to ensure that non-technical components are managed and delivered as needed to support overall delivery of the end-to-end customer/associate journey (i.e., change and process management).
• Provides operational governance and experience, partnering closely with technology leadership and Shared Services partners (i.e., HR, Finance, Vendor Management, Enterprise Strategic Sourcing, Technology Business Management, Internal Audit, Communications, etc.) to conduct product level operational reviews.
• Leads cross-functional global workforce and 3rd party solution provider(s) to achieve desired business outcomes.
• Role provides experience in financial acumen and may support processes for portfolio/product financial management.
• Supports technology Initiatives and process improvements in an agile, product environment, including strategic and tactical execution of technology objectives.
• Supports leaders and teams in Lean-Agile practices and mindsets.

Preferred Qualifications

• Master’s Degree Business Administration, Computer Science, MIS, or related field