Skip to content
Manager – Technology Services and Support
| Company | The Walt Disney Company |
|---|
| Location | Burbank, CA, USA |
|---|
| Salary | $104600 – $140200 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Senior, Expert or higher |
|---|
Requirements
- Bachelors Degree and/or equivalent experience
- 8+ years in technical support, engineering or computer systems
- 1+ years management experience
- Experience with production support SLA’s and tiered support methodologies
- Knowledge of digital production environments and overall digital production support
- Experience with systems hardware (e.g., firewalls, uninterruptible power supplies, miscellaneous servers, and disk and tape libraries)
- Operating system administration (e.g., Windows, Unix, and Linux)
- Knowledge of large-scale storage backup, disaster recovery, business resumption and load-balancing techniques
- Data Storage technologies (e.g. NAS, SAN, Clustered, Tape) as well as cloud solutions (OneDrive, Teams, AWS, Azure)
- Experience with local and Networked File Systems (e.g. NFS, DFS, NTFS)
- Knowledge in data compression and data integrity tools
- Experience in handling and customizing Data transportation tools like Signiant, Aspera etc
- Knowledge in Data storage and data protection technologies
- Experience with Animation focused applications (e.g. Toon Boom, Flix, KeyShot, Maya)
- Familiarity with security protocols and practices
Responsibilities
- Directly manage production support analysts who provide front-line end-user support for productions
- Directly manage front-line Tech Support for shared off-site operations and application support
- Design, implement and manage a consolidated, Studio-focused ‘help desk’ function that supports the recording and resolution of problems and service requests submitted by end-users
- Manage front-line end user support for WDS executives onsite and remote by the technical support engineer team (TSE)
- Establish, deploy and oversee self-help and on-line training methodologies pertaining to Walt Disney Studios
- Work with 3rd party vendors, Studio Technology teams, and the Program Office to ensure timely support
- Work with Studio Engineering team to assist in architecting, implementing and supporting of systems to the long-term strategic goals of WDS
- Participate in the designing of the overall SLA paradigms for the Technical Services and System Engineering arm of Walt Disney Studios
- Assist in authoring and communicating procedures describing how end-users access, leverage and utilize technical support services from the SPT Technology organization
- Assist in redesigning, process definition, and implementation of Technical Services and System Engineering support across the entire Studio
Preferred Qualifications
No preferred qualifications provided.
