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Support Generalist
| Company | Markon |
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| Location | McLean, VA, USA |
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| Salary | $80000 – $90000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Active TS/SCI w/ Polygraph
- A minimum of four (4) years of progressively responsible administrative or customer support experience. Applicable higher education may be substituted for up to one (1) year of work experience
- Ability to focus on detail and apply excellent organizational skills to taskings
- Ability to manipulate and analyze large volumes of data to identify trends and make recommendations on processes
- Ability to apply critical thinking skills to resolve moderate to complex issues with minimum guidance and assistance from more experienced contractor or staff team members
- Ability to develop and provide subject matter expertise in assigned support discipline(s)
- Demonstrated ability to provide clear, concise and transparent communications in both written and oral format
- Effective customer service skills demonstrated by a readiness/willingness to offer assistance and instruction to customers on matters of the assigned work unit’s specialized service
- Sponsor specific expertise of assigned work unit or support discipline
- Ability to adapt to changing work requirements and priorities
Responsibilities
- Uses a broad skill set and discretion to fulfill a variety of specialized customer requests and/or resolve issues, ranging from moderately complex to highly complex
- Integrate activities of multiple disciplines to resolve customer issues
- Provide Specialized/Subject Matter Expertise Support in assigned work unit
Preferred Qualifications
- at least two (2) years of the four (4) years total experience supporting the Sponsor
- Bachelor’s Degree preferred
