Loan Servicing Representative – Auto Total Loss Team
| Company | Wells Fargo |
|---|---|
| Location | Chandler, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Responsibilities
- Support a variety of loan servicing tasks, including processing customer informational letters, reviewing loan origination and insurance documents, and applying customer refunds as appropriate
- Identify opportunities for improvement within loan servicing processes and recommend solutions
- Provide excellent customer service at all points of contact
- Manage a pipeline of work to ensure service level agreements (SLAs) are met
- Compile all necessary documents related to aftermarket products and/or GAP claims, such as purchase orders, contracts, insurance documents, customer account transaction history, vehicle invoice, etc.
- Respond to written and phone inquiries from customers, GAP administrators, dealerships, insurance companies, and internal business partners, related to various loan servicing functions
- Regularly receive direction from Loan Servicing supervisors
- Perform moderately complex administrative, transactional, operational, and/or customer support tasks
- Provide guidance to less experienced peers
Preferred Qualifications
- Prior experience within auto operations
- Financial and/or Insurance industry experience
- Ability to manage a high-volume pipeline of work from assignment to completion
- Strong telephone etiquette skills, including proficiency in managing both inbound and outbound calls
- Customer service focus with the ability to address and resolve moderately complex issues
- Intermediate Microsoft Office skills, including MS Excel
- Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
- Proven analytical skills with the ability to exercise independent judgment
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Effective time management experience and the ability to meet deadlines