Product Consultant
| Company | Caterpillar Inc. |
|---|---|
| Location | Peoria, IL, USA, Morrisville, NC, USA |
| Salary | $110520 – $165840 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Ability to analyze data, draw conclusions, and recommend next steps
- Basic project management skills used for initiating, developing, and delivering programs to market
- Knowledge of dealer operations / capabilities, and the aftermarket business
- Proficient utilizing Microsoft Suite (Outlook, Teams, Excel, Power Point)
- Strong communication, presentation, and training skills
Responsibilities
- Analyze and interpret data and initiate appropriate action that will drive additional parts and service sales.
- Partner with the Global Aftermarket Sales teams to conduct product performance studies to understand the performance of existing prioritized service events and lead improvement projects that will develop growth opportunities.
- Create improvement plans with partners and track progress on execution
- Verbal and written communication within broader Parts & Service organization.
- Segmenting, targeting, and positioning sales opportunities to gain market share.
- Collection of Voice of Dealer (VOD) and development of Critical Customer Requirements (CCR).
- Definition and differentiation of enhancement to existing PSEs including functional, technical specifications and product data requirements.
- Understand and be able to explain projected value of each lead for prioritization and business growth estimates.
- Work with digital partners to ensure understanding of the proposed solution and communicate status of digital developments with stakeholders.
Preferred Qualifications
- Prior experience in sales and/or marketing roles with construction equipment
- Prior engineering experience or technical work on heavy equipment
- Ability to drive efficiency into work processes and procedures
- Demonstrated ability to manage multiple stakeholders with varying needs
- Relationship management skills to build strong relationships with various stakeholders
- Value selling skills in influencing to persuade others regarding new customer focus strategies, innovative business models and expanded distribution methods
- Problem solving skills
- Desire to continuously learn