Awm – Marcus by Goldman Sachs – Customer Communications Operations – Analyst
| Company | Goldman Sachs |
|---|---|
| Location | Richardson, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Experience collaborating cross-functionally to support business goals and requirements
- Strong quantitative and data analytical skills to monitor and identify trends or risks
- Aptitude to manage multiple tasks by demonstrating project planning, project management, organization, and time management skills and strong attention to detail
- 2+ years work experience (Financial Services, Consumer / Retail Banking experience a plus)
- 1+ years experience with communication automation tools and/or CRM systems (Braze, Marketo, Adobe Campaign, Pardot a plus)
- Proficiency in JIRA, SharePoint, Excel (Macros, Pivot table, V-lookups, PowerPoint, basic HTML required)
- Experience with data query language is a plus (e.g. Structured Query Language/SQL)
- Proven record of building and adhering to processes to ensure efficiency
- Experience managing external vendors
- Excellent written and verbal communication skills
- Ability to interact with all personnel levels of the organization
- Ability to adapt to new changes and new challenges
- Ability to communicate requirements for consumption by Technology
- Bachelor’s degree required
Responsibilities
- Work with Head of Comms Execution to create a communications execution calendar and project manage all work in the team queue; maintain this calendar on an ongoing basis.
- Partner with customer retention counterparts to define campaign requirements for net new communications.
- Work closely with technology and product partners to troubleshoot and enhance our communications.
- Build, test, and launch customer communications for both direct mail and email programs to meet business goals and compliance requirements.
- Build and maintain relationships across various functional teams to enable ongoing collaboration (Creative Services, Data Engineering, Marketing, Legal, Compliance, Contact Center, Business Controls etc.).
- Develop clear KPI reporting to ensure growth and operational targets are met; identify emerging trends or risks.
- Manage third party vendors for deployment of communication and account fulfillment activities.
Preferred Qualifications
- Strong project management background with the ability to determine and communicate prioritization
- Self-starter with a strong sense of urgency and ability to perform under tight timelines
- Strong organization, communication and critical thinking skills
- Strong implementation/execution experience
- Strong attention to detail and quick learner
- Ability to effectively manage complex and/or multiple projects to completion on time autonomously